Privacy Policy
FlyHanuman is very concerned about protecting your privacy.
If you have any questions about our Privacy Policy, you can contact us at privacy@fantasticnepal.com and include ‘Privacy Policy’ in the subject line.
1. Privacy Policy Overview
1.1 This Policy explains how we may process your information. This Policy may be amended or updated from time to time, so please check it regularly for updates.
1.2 Fantastic Nepal Holidays Private Limited with its affiliates and its subsidiary www.flyhanuman.com (collectively referred to as "Fantastic Nepal", "us", "our" or "we"), provides travel related services and leisure activities ("Services") through its websites www.fantasticnepal.com; www.dmcnepal.com; and www.flyhanuman.com ("Website") and Mobile Application (hereinafter collectively referred to as "Booking Platform").
1.3 This Privacy Policy applies to all information collected about you by Fantastic Nepal, regardless of how it is collected or stored, and describes, among other things, the types of information collected about you when you interact with the Services, how your information may be used, when your information may be disclosed, how you can control the use and disclosure of your information, and how your information is protected.
1.4. This Policy may be amended or updated from time to time to reflect changes in our practices with respect to the Processing of your information, or changes in applicable law. We encourage you to read this Policy carefully, and to regularly check this page to review any changes we might make.
2. What Categories of Information We May Process
2.1 On your accessing of the Booking Platform, we may process the following categories of information about you, such as:
Personal details: your username or login details; e-mail id; contact number(s);
Booking information: which includes information about your travel, PNR details, bookings, co-passengers, travel preferences etc.
Demographic information: gender; age/date of birth; nationality;
Location information: location data that describes the precise geographic location of your device ("Precise Location Data").
Purchase and payment details: records of travel services purchases and prices; invoice records; payment records; payment method; cardholder or account-holder name; payment amount; and payment date.
Other information that may be requested or gathered while you visit, access or use the Booking Platform.
We may also Process information about you from your use of our Services (e.g., the type of device you are using, I.P address, the internet service provider, etc)
2.2 We also collect other kinds of information from you or other sources, which we refer to as "Other Information" in this Policy, which may include but is not limited to:
Information about your use of the Services, such as usage data and statistical information, which may be aggregated.
Browsing history on the Booking Platform;
Non-precise information about the approximate physical location (for example, at the city) of a user's computer or device derived from the IP address of such computer or device ("GeoIP Data").
Device identification ("ID"), which is a distinctive number associated with a smartphone or similar handheld device, but is different than a hardware serial number.
Internet Protocol ("IP") address, which is a unique string of numbers automatically assigned to your device whenever you access the Internet.
Internet connection means, such as internet service provider ("ISP"), mobile operator, WiFi connection, service set identifier ("SSID"), International Mobile Subscriber Identity ("IMSI") and International Mobile Equipment Identity ("IMEI").
Information collected through the use of cookies, eTags, Javascript, pixel tags, device ID tracking, anonymous identifiers and other technologies, including information collected using such methods and technologies about (i) your visits to the Booking Platform and engagement with, the Services, content and ads on third party websites, applications, platforms and other media channels ("Channels"), and (ii) your interaction with emails including the content and ads therein (collectively, "Online Data").
Device type, settings and software used.
Log files, which may include IP addresses, browser type, ISP referring/exit pages, operating system,
Web Beacons, which are electronic files that allow a website to count users who have visited that page or to access certain cookies.
Pixel Tags, also known as clear GIFs, beacons, spotlight tags or web bugs, which are a method for passing information from the user's computer to a third party website.
Local Shared Objects, such as Flash cookies, and Local Storage, such as HTML5.
Mobile analytics to understand the functionality of our mobile applications and software on your phone.
Under certain circumstances and depending on applicable law, some of this Other Information may constitute Personal Information. Personal Information together with Other Information is hereinafter referred to as "User Information.
"Personal Information" means information that is about any individual, or from which any individual is directly or indirectly identifiable.
"Process", "Processing" or "Processed" means anything that is done with any Personal Information, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
3. Sensitive Personal Information
3.1 We do not seek to collect or otherwise Process your Sensitive Personal Information. Where we need to Process your Sensitive Personal Information for legitimate purpose, we do so in accordance with applicable law. The Services are not intended for use by children.
3.2 We do not collect or otherwise Process Personal Information about race, religion, sexual orientation or health or any other information that may be deemed to be sensitive (collectively, "Sensitive Personal Information") in the ordinary course of our business.
3.3 Children: The Travel Services are not intended for the use by Children below the age of 18 years. For availing the services on Booking Platform by the children below 18 years, parental consent will be necessary.
4. How We Collect or Create Information
4.1 We may collect or obtain User Information about you: directly from you (e.g, when you visit our Booking Platform); in course of our relationship with you (e.ge, if you utilize travel services); when you make your Personal Information public (e.g., if you make a public post about us on social media); when you download, install or use any of our Services. We may also receive User Information about you from third parties (e.g., our travel affiliate partners.) We may also create User Information about you, such as records of your interactions with us. Fantastic Nepal is not responsible for Personal Information you volunteer about yourself in public areas of the Services. This Policy does not cover the practices of third parties who many provide information about you to Fantastic Nepal.
4.2 Creation of User Information. We may also create User Information about you, such as records of your interactions with us and details of your travel history, for internal administrative purposes and analysis. We may also combine data you have provided to us with data obtained from third parties such as social networks and other data collection entities.
5. Purposes for Which We May Process Your Information
We may process User Information for following purposes: providing the Services to you; communicating with you; providing advertising to you on the Services and Channels; Lead generation; analyzing your travel interest; observing user engagement and booking travel activities across Services and Channels; conducting surveys; managing our IT systems i.e. identification and mitigation of fraudulent activity; compliance with applicable law; and improving our Services
6. Direct Marketing
We may process your User Information to contact you via email, telephone, SMS or other methods of communication to provide you with information regarding our Services that may be of interest to you. We may send information to you regarding our Services, travel offers; upcoming promotions that may be of interest to you, using the contact details that you have provided to us and always in compliance with applicable law.