General Queries
1. There is no chance of making a mistake in your email, phone number or any other contact information if you register
2. You can view your entire account history when you register
3. You have access to various deals and offers we run regularly for registered users
Payments
If you are paying from within Nepal, you can pay with any SCT debit card through nPay, with a VISA credit card, an e-commerce enabled VISA debit card, with IME Pay or through online banking channels supported by nPay.
If you are paying from outside of Nepal, you can use your VISA, Mastercard or American Express cards.
If you are using an international credit card, your bank may have stopped your payment from going through to a site in Nepal. You will need to contact your bank and instruct them to let the payment request go through.
If you are using a Nepali credit / debit card, make sure your cards are e-commerce enabled. You will need to check with your bank to confirm this.If you are still having problems, or having problems paying using other methods, let us know and we will get to the root of the problem.
Fare & Ticket Types
According to Nepali law, Nepali fares are applicable to Nepali and Indian nationals in Nepali Rupees. Residents of all other countries are required to pay in USD.
Residential fares are applicable to foreign nationals who have been in Nepal for at least 6 months before the flight date on a non-tourist work visa. Foreign Cockpit Crew flying different aircraft in Nepal will also be facilitated with this type of fare.
We cannot issue Residential fares on our site at the moment. However, we hope to have it available soon.
Child fare is applicable to passengers between 2 – 12 years of age. Child fare gives a discount of 33% on the highest fare on fare only. (The total ticket price is calculated as Fare + Fuel Surcharge (FSC) + Passenger Service Charge (PSC). The child discount is given only on Fare, the FSC and PSC remains the same.
When you search for tickets, lower priced tickets may be cheaper than a full ticket with child discount.
Infants are classified as children between 1 day – 2 years. You cannot book tickets for infants online, infant ticket bookings are done only in the airport check in counter. Infants will not be assigned seats and will have to travel in an adult's lap. Only 10% of the full fare is charged for infants. Please make sure you bring proof of age for infant tickets.
The airlines offer different fares in the same flight based on facilities offered in the fare and the demand for tickets in that particular flight. For example, Buddha Air has different fares classified as Y, A, B, C, D & E Class. Y Class tickets are the most expensive, has the highest free baggage allowance (25 kgs) and carries only a 10% cancellation charge. On the other hand, E Class tickets are non-refundable and only allow 15 kgs of free baggage. Similarly, other airlines follow different rules for cancellations, refunds and baggage.
The ticket class, free baggage and refund policies are displayed when you search for flights.
Questions while you book
Clear your browser cache and try the search again. If you are using Windows, press Ctrl + Shift + R (or Ctrl + F5) to clear your cache. Press Apple + R or Command + R is using a Mac. If you still don't get any flight results, it may either be because we can't find flights for that route or because there's no availability of flights for your dates.
Yes, you can book round trip / return tickets as well. After you select the first flight that you want, the screen
We do not have an option of entering the frequent flier number at the time of booking domestic flights. However, we can certainly pass on your frequent flier number to the airline. Just call us as soon as you book your ticket and tell us your trip id and your frequent flier number.
Some airlines don't allow us to book more than 4 passengers (adult + children) in one go, so try to search for fewer passengers.
We're really sorry for the inconvenience. Please don't worry. We’ll call you within four hours and complete this booking offline. We suggest you do not try booking again as you may end up getting charged twice.
If you're really impatient, call us at and we’ll help you fix this immediately.
Questions after you've booked
If you have been able to download your ticket, your reservation has been confirmed. We will also send you an email with a link to download your confirmed ticket. If you suspect your email address was entered incorrectly, please contact us with your transaction number and we will help you get your ticket.
No, you don’t. If you really want to, though, you can by writing to our Customer Support Team at >flights@fantasticnepal.com or by contacting the airline directly.
Domestic airlines do not offer do pre–seating at the moment.
We'll send your e–ticket details to the email address you gave us when you made your reservation.
You need to show your e–ticket (either in your smartphone screen or a printed copy) at the airport check–in counter. The airline representative will issue your boarding pass at that time.
No, all taxes related to the ticket have already been covered in the listed price.
Yes, you will need to show photo ID proof at the time of check in.
Your baggage limit is mentioned in the flight ticket. The baggage limit is also shown in the ticket list before you purchase the ticket.
Unfortunately, a child cannot be added to an existing reservation. You will need to book a separate ticket for your child. You can book this yourself or contact us to do it for you.
You can call us to check if the airline you’ve booked with entertains change–of–name requests. However, if the airline doesn’t allow it, you’ll have to cancel and re–book the ticket.
Just call us and tell us your trip ID. We’ll find out if your airline supports title change and if it does, we'll pass on your details to them. If the airline doesn’t allow title change you’ll have to cancel and then re–book the ticket with the correct title.
Yes, just enter the details of the passengers you want to book for when you’re asked to enter passenger details at the time of booking.
Cancellations & Refunds
You cannot cancel your tickets from the site itself at the moment. Send us an email or call us to cancel your reservation. Please note that different fares have different cancellation rules, you can find them here.
We will process your refund within 24 hours. Depending on your mode of payment and bank, this may take between 4 to 14 working days to process.
Airlines may cancel or reschedule flights due to weather, air traffic congestion, technical issues or other reasons.
If your flight does not take off within one hour of scheduled flight time, you can claim a full refund of the ticket amount. To do this, you will have to be at the airport and ask the airlines counter to mark your ticket as refunded.
To claim the refund, you will need to send us an email of your ticket with the airline’s refunded stamp. We will process the refund within 4 to 14 working days.
If the flight you booked got cancelled, you are entitled to a full refund, in most cases. Please send an email to customersupport@fantasticnepal.com along with your Txn ID and if you mention that your flight was cancelled, we will make sure you get a full refund, after verifying the same with the airline.
Short answer – it depends. Long answer – the cancellation charges depend on the airline, sector, class of booking, and time of cancellation. To know what's applicable in your case, check the fare rules here.
We usually process the refund within 4 working days of cancellation. However, it may take slightly longer to reflect in your account statement depending upon your bank.
I still haven't received my refund. Help!
You need to write to us on customersupport@fantasticnepal.com and provide your Trip ID along with airline details.
We will follow up for refunds with the airline.As soon as the airline refunds us, we will reverse your refund amount to the mode of payment that was used while booking.
Amendments (Rescheduling)
An amendment is a fancy word for a change in your travel plan. You can change the date or time (or both) of your travel; you cannot, however, change the sector(s) on which you're already booked. For example, if you're booked on a flight from Kathmandu to Biratnagar, you cannot change your destination to Pokhara.
Please note that airline changes are not allowed in case of amendments. However, you can cancel your existing reservation and re-book a different airline of your choice online.
You can either contact us at customersupport@fantasticnepal.com or call us to change your flight reservation
All amendments come at a fee that varies from airline to airline. In addition to this fee, Fly Hanuman charges an amendment handling fee of NRP 250 per passenger. We’ll collect these charges from you when we make the changes to your travel plans. We’ll also collect the difference in fare, if any, applicable when the amendment is made.
We'll email your amended tickets within 60 minutes of making the change to the email address you used for the original booking.
Yes, please call customer support and cancel the same. Please be aware that cancellation charges may apply depending on your ticket and the airlines. Fly Hanuman charges a cancellation handling fee of NRP 250 per passenger.